Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We may collect the following types of information when you use our services or visit our website:
- Personal Information: Name, email address, phone number, home address, and other contact details you provide when requesting a quote or scheduling service.
- Service Information: Details about your HVAC systems, installation history, maintenance records, and any service requests you make.
- Payment Information: Billing address, payment method details, and transaction history for services rendered.
- Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and access times.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our heating and cooling services
- To communicate with you about appointments, service updates, and promotional offers
- To process payments and maintain financial records
- To respond to your inquiries and customer service requests
- To comply with legal obligations and industry regulations
- To analyze website performance and improve user experience
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With contractors and vendors who perform services on our behalf (e.g., payment processors, diagnostic software providers)
- Legal Requirements: When required by law, court order, or government investigation
- Business Transfers: In the event of a merger, acquisition, or sale of our business
- Emergency Situations: To protect the health or safety of our customers or the public
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure socket layer (SSL) encryption for online transactions
- Access controls and authentication for employee systems
- Regular security assessments and updates
- Secure storage of physical and digital records
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings. For more information about our cookie practices, please see our Cookie Policy.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Opt out of marketing communications at any time
To exercise these rights, please contact us using the information below.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated revision date. We encourage you to review this policy periodically.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Phone: (978) 582-4917
- Email: info@medihealthasia.com
- Address: 164 West Street, Lunenburg, MA, 01462
10. Effective Date
This Privacy Policy was last updated on January 7, 2025, and is effective immediately.