Terms of Service

1. Acceptance of Terms

By accessing and using the website and services of Dan Diprima Heating & Air Conditioning, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

2. Services Provided

We provide professional heating, ventilation, and air conditioning (HVAC) services including but not limited to:

• Furnace and boiler installation, repair, and maintenance
• Air conditioning installation, repair, and maintenance
• Heat pump systems
• Indoor air quality solutions
• Zone control systems
• Preventive maintenance plans
• Emergency repair services

3. Service Agreements

Any service work performed by Dan Diprima Heating & Air Conditioning is subject to a separate service agreement or work order that outlines the specific scope of work, pricing, and terms. By scheduling service, you agree to the terms outlined in that agreement.

4. Pricing and Payment

• Estimates: Written estimates are valid for 30 days from the date issued. Final prices may vary based on actual conditions discovered during service.
• Payment Terms: Payment is due upon completion of service unless other arrangements have been made in advance.
• Payment Methods: We accept cash, check, and major credit cards. Financing options may be available for major installations.
• Returned Payments: A fee of $50 will be charged for returned checks or failed credit card transactions.

5. Cancellations and Rescheduling

We ask that you provide at least 24 hours' notice when canceling or rescheduling a service appointment. Cancellations with less than 24 hours' notice may incur a service fee to cover technician dispatch costs.

6. Warranties and Guarantees

• Labor Warranty: We offer a 5-year labor warranty on most new installations. Specific warranty terms are outlined in your service agreement.
• Manufacturer Warranties: Equipment warranties are provided by the manufacturer and vary by product. We will provide warranty documentation upon request.
• Service Guarantee: If you are not satisfied with our workmanship, we will return to correct the issue at no additional charge within 30 days.

7. Limitation of Liability

To the maximum extent permitted by law, Dan Diprima Heating & Air Conditioning shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

8. Emergency Service Terms

Emergency repair services are available 24/7 for heating and cooling system failures that pose immediate safety risks or render the home uninhabable. Emergency service fees may apply outside of normal business hours (7 AM - 6 PM Monday through Saturday).

9. Maintenance Plans

Annual maintenance plans are annual recurring agreements that include one comprehensive system inspection and tune-up per year. Plan benefits and pricing are subject to change with 30 days' notice. You may cancel your plan at any time with no cancellation fees.

10. Website Use

Our website is provided for informational purposes only. You may not reproduce, distribute, modify, or exploit any content from this website without our express written consent. We reserve the right to modify, suspend, or discontinue any aspect of this website at any time.

11. Privacy and Data Use

Information collected through our website and services is governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in that policy.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

13. Disputes

Any disputes arising from these terms or our services shall be resolved through good faith negotiation. If a resolution cannot be reached, disputes may be submitted to binding arbitration in Worcester County, Massachusetts.

14. Contact Information

For questions about these Terms of Service, please contact us:

• Phone: (978) 582-4917
• Email: info@medihealthasia.com
• Address: 164 West Street, Lunenburg, MA, 01462

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after any changes constitutes acceptance of the new terms.

16. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms of Service, together with any service agreements and Privacy Policy, constitute the entire agreement between you and Dan Diprima Heating & Air Conditioning regarding your use of our website and services.

Effective Date

These Terms of Service were last updated on January 7, 2025, and are effective immediately.